Privacy Policy

Effective date: 22 September 2026

This Privacy Policy explains how Nivas Realty Network ("Nivas", "we", "us", or "our") collects, uses, stores and shares personal information through Nivas CRM and in connection with real-estate enquiries and related services.

1. Information we collect

Depending on your interaction with Nivas, we may process:

• Name, phone number, email address and other contact information.
• Property preferences including location, budget, property type, configuration, size and purchase requirements.
• Information submitted through Meta/Facebook Lead Ads, enquiry forms, property portals or other enquiry channels.
• Communications, follow-up notes, property visits, requirements, preferences and enquiry history.
• Transaction or service information where you choose to proceed with a property enquiry.
• Technical and security information reasonably required to operate and protect Nivas CRM.

2. Facebook and Instagram Lead Ads

When you submit a Facebook or Instagram Lead Ad form associated with Nivas Realty Network, information you submit may be received through Meta's platform and imported into Nivas CRM.

We use this information to respond to your enquiry, understand your property requirements, share relevant property options, arrange follow-ups or property visits, and manage the resulting customer relationship.

3. How we use information

• Respond to property enquiries.
• Match customers with relevant properties and projects.
• Communicate through phone, email, messaging services or other appropriate channels.
• Schedule and manage property visits and follow-ups.
• Maintain CRM records and internal workflows.
• Prevent duplicate records, fraud and misuse.
• Improve customer service and business operations.
• Meet applicable legal, regulatory, accounting or contractual requirements.

4. Sources of information

Information may come directly from you or from authorised enquiry sources such as Meta/Facebook Lead Ads, property enquiry platforms, developers, referrals or other channels through which a legitimate property enquiry is received.

5. Sharing of information

We do not sell personal information.

Where reasonably necessary, information may be shared with:

• Property developers or project representatives involved in responding to an enquiry.
• Technology, cloud, CRM, communications and security service providers supporting our operations.
• Professional advisers where necessary.
• Government authorities or regulators when required by applicable law or valid legal process.

6. Data retention

We retain information for as long as reasonably necessary for enquiry management, customer service, business records, dispute resolution, security and applicable legal requirements.

Information no longer required may be deleted, anonymised or securely archived as appropriate.

7. Security

We use reasonable technical and organisational safeguards intended to protect personal information against unauthorised access, alteration, disclosure or loss.

8. Your rights and choices

Subject to applicable law, you may request access, correction or deletion of personal information we hold about you or raise a privacy concern.

See our Data Deletion Instructions.

9. Children

Nivas CRM and our real-estate enquiry services are not directed to children.

10. Service providers and international processing

Some technology or infrastructure providers may process information outside your state or country. Where applicable, we take reasonable steps to use providers subject to appropriate privacy and security obligations.

11. Changes to this policy

We may update this Privacy Policy as our services, technology or legal obligations change. The latest version will be posted here.

12. Contact

Nivas Realty Network
Email: nivasrealtynetwork@gmail.com